Dynamics 365 Commerce is an essential tool for modern retailers, enabling them to manage and optimize their entire retail operation in one centralized system.
The latest updates to Dynamics 365 Commerce introduce a range of powerful new features that can help retailers enhance their customer experience and streamline their operations.
By leveraging these new features, retailers can gain a deeper understanding of their customers and create personalized, seamless shopping experiences that drive loyalty and repeat business.
Ultimately, Dynamics 365 Commerce is a critical tool for retailers looking to stay competitive in today’s rapidly evolving retail landscape, and the latest updates will only serve to strengthen its position as a leader in the industry.
Apple Pay with Adyen
Dynamics 365 Commerce boasts robust support for Apple Payments, thanks to its integration with the native Dynamics 365 payment connector, powered by Adyen. This feature enables customers to make payments using both Point-of-Sale and eCommerce checkouts, resulting in significant improvements in checkout speed, and streamlined payment processing.
This functionality also allows customers to update their orders with ease and enjoy the convenience of payment checkout. By leveraging the Apple Pay wallet, customers can simply use the payment button to complete transactions, without the need to manually add their credit card details for each purchase, thus simplifying their shopping experience.
Moreover, the touchless payment option provided by Apple Pay devices at the payment terminal enhances retail customers’ shopping experience by providing a safer and more efficient checkout process.
It’s worth noting that Apple Pay is only available on Apple devices, and can be accessed from version 10.0.31 onwards, without the need for the express version. It has been made available as a regular payment method since the aforementioned version.
To begin with, in order to utilize Apple Pay in conjunction with Adyen within Commerce, it is imperative to possess an Apple Pay merchant account. Additionally, the integration of Apple Pay with the admin account is a prerequisite. Adyen can facilitate the setup of the payment method, as well as assist with the verification of the correct answer certificate for the domain that is intended to be used.
Another crucial aspect to consider is that the ‘Enhanced Wallet Support’ and ‘Payment Improvement Feature’ options within the feature management must be enabled for Commerce headquarters.
By adhering to these prerequisites, one can ensure a seamless and hassle-free integration of Apple Pay with Adyen, thereby enhancing the overall shopping experience for customers.
Configure POS for Apple Pay
Now, let’s just quickly look at the configuration needed for Point of Sale for Apple Pay. Point of Sale uses a configuration of the hardware profile’s EFT service field for the Dynamcs 365 Connector for Adyen.
In Commerce Headquarters, configure the EFT service for Dynamics 365 Payment Connector for Adyen and ensure you add Apple Pay to the list of tender types in the Supported tender types field. Use semicolons (;) to separate tender types.
Product Comparison Feature
Let us now shift our focus to the Product Comparison Feature. The Product Comparison and Product Comparison button modules were introduced in Dynamics 365 Commerce version 10.0.29 release and are compatible with both business-to-consumer and business-to-business websites.
The Product Comparison functionality allows shoppers to compare various product details on a single page, enabling them to make informed purchase decisions. It is important to note that page-level caching must be disabled for all pages where the product comparison module is used, to ensure its smooth functioning.
By leveraging this feature, businesses can enhance the overall shopping experience for customers, and assist them in making well-informed purchase decisions, thereby leading to higher customer satisfaction and retention.
Order on Behalf of B2B User
Introducing a new functionality that enables B2B account managers to sign on behalf of the B2B buyers they work with, thereby granting them access to all pertinent information that the buyer has access to. In this capacity, the account manager will have the ability to add items to the cart and place orders as required.
This feature proves to be exceedingly useful, especially when the buyer is facing any difficulties, and the account manager needs to step in to assist in completing the order. It is worth noting that this functionality is yet to be released, and will be made available at a later stage.
By facilitating this functionality, businesses can streamline the purchasing process, expedite order placement, and ultimately enhance the customer experience, leading to improved customer loyalty and retention.
Create, Edit, and Confirm Purchase Order in Store Commerce
Organizations rely on purchase orders to monitor the procurement, shipping, and receipt of items procured from vendors. The current version of the Dynamics 365 Point of Sale (POS) app facilitates the receipt of purchase orders. However, Commerce headquarters must be used to create purchase orders.
By enabling the creation of purchase orders in POS, businesses can streamline the purchase order management process, eliminate the need for multiple tools, and empower store employees to handle end-to-end purchase order business processes using a single app.
In this regard, it is worth noting that certain improvements have been made to purchase order management in Point of Sale. When managing purchase orders, the process goes through various stages, beginning with the creation of the purchase order. If workflows are enabled and the purchase orders are confirmed, products listed in the purchase order can be received, and the inventory can be registered.
By leveraging these capabilities, businesses can enhance their operational efficiency, expedite the procurement process, and ultimately improve the overall customer experience.