Users of Dynamics 365 Field Service applications can leverage the rich telemetry capabilities available for Dataverse and model-driven apps. Additionally, specific telemetry is now available to monitor field service offline sync scenarios, ensuring optimal performance and reliability.
Dynamics 365 Field Service Monitoring
Delivering a seamless and efficient user experience is critical in field service scenarios. Standard Dataverse telemetry applies to field service, enabling insights into:
- Network information – Identify potential network issues or bottlenecks.
- Page load performance – Optimize page loading times.
- Client-side errors – Monitor UCI failure events, including JavaScript or control-related errors.
New UCI failure event tracking has been introduced to help detect and address client-side issues more effectively.
Enhanced Offline Sync Telemetry
There has been significant demand from Dynamics customers for comprehensive offline synchronization monitoring. To meet this need, Microsoft has introduced new telemetry features and an offline sync dashboard to track and optimize the process.
The general availability (GA) of these features now allows users to gain more detailed telemetry insights into the offline sync process. Alongside this, Microsoft has released a sample dashboard, providing a clear view of the available capabilities.
Field Service Mobile Offline Telemetry
Admins can now leverage this telemetry to identify challenges, monitor offline telemetry, and optimize sync performance.
Key Benefits:
- Early Issue Detection – Test offline mode before production deployment to identify sync issues early.
- Performance Optimization – Understand offline profiles, sync durations, and error occurrences before full-scale implementation.
- Query Complexity & Data Volume Insights – Identify which tables are regularly synced and optimize queries to reduce sync duration and improve performance.
- Tracking Data Changes – Monitor record volumes and sync times to optimize offline mode experience over time.
- Business Scenario Evolution – As your business processes change, telemetry helps maintain optimal offline performance and informed decision-making.
Enabling Mobile App Sync Telemetry
Microsoft has made it simple to monitor mobile app sync actions. Within the standard telemetry export options, a new Power Apps setting for mobile app sync actions is available. Enabling this feature provides visibility into Field Service mobile offline sync operations, which also applies to Power Apps mobile.