Dynamics 365 Intelligent Order Management: Overview2 min read

There were a lot of changes in organizations’ operations over the last couple of years due to technological development, and the COVID, especially in the E-comm space, has only accelerated things even further. Organizations changing their business models, hunting ways to improve order lifecycle management and digital commerce operations itself.

On the one hand, the ability to use different marketplaces and eComm technology allows organizations to increase the number of channels to sell through. But on the other hand, it makes the system a bit more complicated to manage, forcing teams to evolve to keep up with the competition as well as grow revenue.

How to deal with multiple channels? What’s the best way to manage the back-end supply chain? How to connect these all together?

Brand new Dynamics 365 intelligent order management aims to answer these questions, keeping everything under one roof through automation and optimization of fulfillment through AI and real-time inventory management. Sounds pretty excited, right?

In the end, the MS team wanted to focus on the digital transformation the customers were going through from the intelligent order management perspective, focusing on process management, including customer engagement, product delivery to ones, and product filling.


Microsoft Dynamics 365 intelligent order management helps organizations to meet fulfillment order complexities as well as to support contemporary fulfillment methods. It provides flexibility to capture orders from any channel, including e-Comm, marketplaces, and etc. That being said, orders can be fulfilled from your own warehouse, 3PL, stores, and other partners through out-of-box connectors.

The feature leverages real-time inventory visibility service, a microservice built on Dataverse that is highly scalable and extensible, providing a global view of the inventory across systems. It also utilizes DOM (Distributed Order Management) to provide users with a real-time suggestion for each order to be fulfilled properly and in a more cost-effective manner, supercharging supply chain coherence to improve customer experience.


The solution is developed to be code-free, making it not only a more modern platform but also an easy-to-use one, since organizations won’t need that many resources to implement the feature in the operations. Besides, it let users proactively overcome disruptions by re-configuring rider flows through drag-and-drop UI.

In other words, it helps to rapidly deploy and scale with the latest fulfillment methods through pre-built connectors to different ERP systems, delivery partners, fulfillment, etc.


Intelligent Order Management enables order intake from different sources and passes them through order orchestration afterward to process ones within the app. Then, orchestration services harmonize events triggered by APIs to a variety of connectors to make better fulfillment judgments. Such judgments are tracked and communicated through the entire order life cycle across all fulfillment partners and legal entities.