Dynamics 365 Commerce is a great CRM for those who want to deliver unified, personalized, and seamless shopping experiences for consumers to engage with them, build loyalty, and make them ask for more. So it’s a clear thing that the MS team aims to improve organizations` satisfaction with the service delivering the product that acquires customers` attention.
Unlike with Dynamics F&O, Supply Chain Management, and Finance upgrades, this one does not include categories – just a plain list of features organizations will get through the April-September period. So here is a quick snapshot of what to expect to start planning and preparing for the implementation:
- B2B e-commerce – finally, right? Considering the rapid growth of B2B e-comm transactions, which is almost $1 trillion in 2018 alone, the area can’t be ignored anymore and should have been covered – with the growth must come change, they say. Teams all over the world are demanding solutions with a best-in-class foundation of B2C features, which the MS team is planning to deliver.
As a part of B2B e-comm offering, organizations will be able to enable such capabilities as order template + quick order entry, D365 sales integration, matrix control for order entry, partner onboarding, and many many others. Excited, isn’t it? - Shop similar looks – quite a powerful tool in your arsenal to increase both customer satisfaction and revenue, since it has AI and machine learning to help customers discover products in the catalog which look similar.
- Shop by similar description – creates a better discovery journey for customers since the feature will help them find products they love quicker and easier.
- Discounting on already existing discounts – the feature shall help organizations to omit scenarios where they need to create a new promotion with the discount concurrency mode configured as “Compounded”, should they need to apply a discount on an already discounted product.
- Credit card transaction data archivation – automated, a simple yet powerful enhancement to archive credit card response data when it can’t be used any longer for linked refunds.
- POS: partial customer order fulfillment – whether an order has been created in-store or online, POS users are now supercharged to edit partially fulfilled orders (add additional lines, void lines, etc.) through the call center channel, no matter what’s the order’s fulfillment state.
- POS: improved ordering and fulfillment for serialized items – this one aims to improve UX as well as validation for selling and fulfilling order lines for the products that are controlled by serial numbers.
- Email receipt improvements – shall help organizations to better engage with their customers during different contactless shopping scenarios, like emailing common receipt types, improved email receipt authoring, options for emailed gift receipts, and etc.
- POS: improved pickup order processing – UX part mainly, for Recall Order or Order Fulfillment pages. Users will enjoy a better experience while choosing items to pick up.
- Omnichannel incremental payment capture support – the feature will reduce processing fees while improving customer satisfaction since incremental capture adds the ability to fulfill an order through single payment authorization. Meaning, if there is an order that is fulfilled over three shipments, users will need just a single payment authorization, instead of three.
- Storefront checkout: refactored payment processing – aims to reduce processing fees through lowering the number of authorization requests to the payment processor. A pretty useful thing for the EU region as it also has better support for Strong Customer Authentication (SCA).
- New cloud search infrastructure – customer search experience has been improved to deliver an ability for retailers to enjoy cloud-powered search instead of old-fashioned SQL-based search. Retailers will see performance enhancement as well as improved relevance capabilities.
- Digital signing for retail transactions in the France region – since any retail sale must be digitally signed in the France region, the new functionality aims to extend the fiscal integration framework and covers the digital signing requirements.
- Brazil commerce localization – which basically includes the set of features required to run Dynamics 365 Commerce in Brazil, such as the calculation of taxes applicable to retail sales, the generation of fiscal documents that describe business operations and are used to build tax and corporate reporting, among others.
Adyen payment connector has also been provided for the Brazil region for teams to enjoy various payment instruments globally. - Commerce SDK updates are now published in D365 Lifecycle Services and can be applied to all dev environments using Lifecycle Services workflow or through a manual process. Through this kind of new process, all the updates will be published to the public NuGet and GitHub repositories so that any updates could be downloaded and applied in minutes, which will drastically cut the time for developers.
- Microsoft Teams integration – creates a seamless way to integrate organization structure from Dynamics 365 Commerce into Microsoft Teams. Furthermore, task management has been synergized between MS Teams and D365 Commerce to further improve productivity.
- POS inventory lookup provides retailers with a holistic view of products over stores with an ability to sort inventory data and to launch an inventory lookup page from the product details page.
- Touchless commerce customer check-in – quite useful feature considering recent pandemic events. With the feature, retailers can provide customers with a link or button in “order ready for pickup” emails so customers could notify store/retailers that they are here. Then, retailers can bring products to customers without them having to leave their car.
- Commerce point of sale – now also gives a new feature to move in-store inventory between locations illuminating a need for multiple applications in the store.
- Commerce chat with Power Virtual Agents and Omnichannel for Customer Service – unleashes an ability for organizations to set up a chat widget on the e-commerce site which can be triggered on a variety of triggers like time spent on the site, number of visits to a page, and many others.
- Single sign-on for Azure AD sign-in in POS – the one aims to let users sign in to POS with credentials they used when signing in to other Azure AD-based applications, omitting the need to re-enter credentials again.